Many employees transition from store to store, and many have moved up the ranks in their careers. However, there are only a few employees within Lane Enterprises that move across the divide from General Manager at one store, to training manager for 40 locations. It was a big change for Ashley Hagan, who began her McDonald’s career in 1999.
Ashley was 20 years old and working two jobs — one being McDonald’s — so she and her husband could afford to move from Pretty Prairie, KS, to Wichita. That’s when she was offered a full-time position at the McDonald’s at 21st & Maize Rd. At the time, the restaurant was owned by Glen Cole, but was later purchased by Robert Lane. Ashley worked at the West St. location, then the Kellogg and Dugan location before she was promoted from Assistant Manager to General Manager, where she worked until she was offered the training manager position in 2016.
“Joe and Alexis really lit a fire under me and motivated me to move into becoming a training manager,” Ashley said. “Part of my role is to help build a bench of General Managers. As the position evolves, I am learning what each supervisor needs and how I can help them grow their teams and give them suggestions on what training their employees may need.”
One way Ashley has done this is by creating a Shift Management Xcellence (SMX) class. This class is designed to bridge the gap of education between roles. She has hosted two classes in Hutchinson and one in Wichita, and the feedback she has received so far has been positive.
“General Managers are telling me they’re seeing results,” Ashley said. “They are starting to see the light bulbs go off after the class.”
Developing managers is an ongoing task at McDonald’s because there is always a need to have a strong management team in each restaurant. Ashley also works with the supervisors to help train employees on health standards and is the primary contact for the Archways to Opportunity program for Robert Lane’s patch. In each of her roles with McDonald’s, Ashley discovered that seeing the value in each person and helping them succeed is the key to developing a strong team.
“Working at McDonald’s is not a walk in the park, but if you have the drive, anyone can be a McDonald’s Manager,” Ashley said. “I found my passion through my mother. She is a people developer and is passionate about her career.
Ashley’s mother, Charlene Martin, currently works in Derby, but has been in the restaurant industry for decades. Charlene was recruited by McDonald’s in 2007 and taught her daughter about having a strong work ethic.
“I can’t say enough about it because of where I am at,” Ashley said. “I work hard, but I have a nice house and I provide for my family. I will always be grateful for the Lane’s and the potential they saw in me.”