Besides normal pay and benefits what other types of rewards are used to recognize employees?
Lane Enterprises prides itself on providing employees with incentives year-round, from cash prizes to gifts like apparel and trophies. We recognize that meeting company goals is more fun when you add a little competition into the mix. In addition, we also celebrate individuals with employee of the month awards and do individual features on employees in our quarterly newsletter.
What is your company's most popular perk? It’s difficult to narrow that down because every position is different. Free health care is the biggest perk for our General Managers and Assistant Managers. Supervisors, who oversee multiple locations, receive everything from company vehicles to quality Lane-branded apparel. Crew and other managers receive free food during their shift and the company provides uniforms for each employee. Salaried managers are provided with a 401k and paid time off.
What would others be surprised to know about your firm? That we’re like one really big family. We work really hard every day to make sure our restaurants have what they need to operate properly and to do that we need to support each other.
What information do you share with employees? And how do you share it?
We share a lot of information with employees – from events we participate in to what stores will be remodeled. We do this not only through word of mouth, but also through our company newsletter, Facebook and our employee-only Snapchat account.
What employee training opportunities does your company pay for or subsidize? We pay for every employee to be trained to the highest level. Employee training and recognition is a major part of our success. Without quality employees we would be unable to fulfill our commitments to the community. Here are a few accomplishments we made as an organization.
507 Managers è Serv safe certified in two years
139 Managers è certified in Leadership Transition 2018 courses, including 15 students in the first-ever Spanish-speaking LT course.
50 Managers è Capstone in ‘17 & ’18 (a class after an employee has certified in every department, they take another class to become eligible to be an assistant manager. After capstone you receive a full week of paid vacation.
37 Managers è Hamburger University Graduates in ‘17 and ’18 (4-day trip to Chicago all expenses paid and college credit upon completion)
6 General Managers è Ray Kroc Award Winners (the highest honor as a General Manager of McDonald’s)
Archways èEligible to receive up to $3,000 in tuition reimbursement through Archways to Opportunity upon 90 days of employment or Managers who work 30 hours a week.
What health insurance coverage does your company provide? We offer health care to every employee, and General Managers, Assistant Mangers and above receive free health care for themselves and sometimes their families.
When employees talk about your company, what do they brag about? That we are all in it for one reason – the customers. Without them, we wouldn’t be where we are today. They also like the flexible schedules, along with the benefits we mentioned above. McDonald’s is also not a minimum wage job – every employee starts out at least $1 above and there is room for advancement.
What are your best employee recruiting strategies?
Word of mouth is the best. We get people applying every day at McDonald’s. Right now, we are targeting potential employees with flyers, the reader boards and business cards that allow applicants to text in their applications!
What makes your company the best place to work?
It’s been more than four decades since Lane Enterprises opened its doors, and not a day goes by that we don’t remember why we began this journey in the first place: the people. It’s the individuals behind and in front of the counter that motivate us to make coming to work every day as fun as possible.
How do you help employees reach a healthy work/life balance? We offer flexible schedules for our staff and crew and General Managers and Assistant Managers have paid vacation, and Shift Managers get a week of paid vacation as well.
When it comes to hiring or retaining employees, what is the most important lesson you have learned?
Treat them right, give them room to grow and encourage them to learn more. You never get a chance to make a first impression, so we try and make their first day a “wow” day.
How do you promote diversity and inclusion within your company? Based on individuals in management positions, 36% of our employees are from varied cultures and 88% are female. Out of 40 General Managers, 9 are bi-lingual and 22% are male and of those, only four are white males. We celebrated our diversity by producing a TV commercial featuring a small representation of our employees. The spot was also designed to advertise Lane Enterprises’ McDonald’s as an employer of choice.
We continue to excel as leaders in diversity by becoming the first organization in this Region to teach the McDonald’s Leadership Training course in Spanish. This class, held every quarter, is the first step our employees must take to continue accelerating their careers with Lane Enterprises. Supervisors Martha Avila and Irene Aguilar became certified Organization Instructors during a training course in Kansas City, Kansas, and aided by Training Manager Ashley Hagan, they hosted the two-day class and graduated 15 employees. In addition, Lane Enterprises also participates in the McDonald’s English Under the Arches program, which teaches English to non-native speakers and Archways to Opportunity, which provides a free program to individuals seeking their High School diploma or financial assistance for those pursuing a college education.
How do you ensure that all employees are aligned with the company's goals? Communication is key to staying on track – whether that is with drive thru times or customer feedback – every person must know what their goals are so they can strive to meet and exceed them.
Aside from the BPTW competition, how do you measure employee engagement? We see a lot of our employees follow us on Facebook and snapchat, but the biggest engagement happens every day in the store between the staff and the general managers and supervisors. We also do a commitment survey annual to take the pulse of our employees’ engagement.